Frequently Asked Questions


Are the prices in-store the same as online?

Yes, the prices online are the same as at all of our 15 regular Harry Rosen stores.



Am I able to buy everything that I’d find in-store, online?

In many respects, harryrosen.com actually has a wider selection than any individual store. However, there are still certain items and brands that are only available in-store. A full list of brands and whether they are carried online or in-store only is available here.



Can I order by phone?

For security reasons we are not able to take credit card information by phone. However, if you are having any difficulties placing your order online please contact our Customer Service team for support.



How do I reset my password?

You can reset your password online by clicking here.



What are my payment options?

We accept all major North American issued credit cards: Amex, MasterCard and Visa.

We also accept Harry Rosen gift cards and Sartoria Credits for online payment.



Can I use Harry Rosen Gift Cards online? (temporarily unavailable)

Absolutely! Our gift cards and electronic gift cards can be used online, at any one of our 14 Harry Rosen store locations, or our 3 Outlet by Harry Rosen locations. To use a gift card online, simply enter your Harry Rosen gift card(s) number and security code at the time of check out.



Do you ship outside of Canada?

At this time we only ship packages within Canada. We do not ship packages to the U.S.A. or internationally at this time.



What are your shipping times & costs?

Shipping times and charges vary depending on the shipping service selected at checkout. We offer free standard shipping on all orders that average 1-3 days delivery for major centres. Full details on all shipping costs and delivery can be found here.


Will I receive my whole order at the same time?

In order to provide the widest possible selection of merchandise and deliver it to you as fast as possible, we may fill orders from different locations. Your order will be shipped in as few parcels as possible, but you may receive more than one delivery to complete your order. There will only be one shipping charge (if applicable). An email will be sent each time part of your order is filled.



How do I track my order?

Our internal order tracking capabilities are under construction. To check the status of any Harry Rosen order, please refer to the tracking number in your shipping confirmation email and use the below links for the most up-to-date information on your shipment status

Canada Post Tracking

Fed Ex Tracking



Can I change or cancel my order?

Once your order is placed, we ship it as quickly as possible, therefore cancelling it may be difficult. If you do change your mind about an item, please call our Customer Care Team at 1-800-917-6736 as soon as you can and we will make whatever changes are possible. You may see the original charge go through on your account.



How long do I have to return an item?

If your purchase from a Harry Rosen store or harryrosen.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase or delivery. You can find our full Return Policy here.



Can I buy online and pickup in store?

Yes, from the cart summary screen you can choose to pick up the items from a store and select the store location. The full order will be sent to the selected store, an order cannot be shipped to multiple addresses.

Our Outlet by Harry Rosen locations are not eligible for pickup of online orders.



How long will it take for my items to be ready for pickup?

Wherever possible items will be filled from the selected pickup location and will be ready quickly; however, some items may need to be shipped-in from alternate fulfillment centres. An order could take up to 5 days to be complete and ready for pickup. You will be emailed once all your items are all available.



How do I pick up my order?

Please wait until you receive a ‘your order is ready’ email notifying you that all items are ready to be picked up before proceeding to the store. Once you have received this email, we encourage you to use the ‘book appointment’ button to let us know which day you are coming to the store.

Please bring ‘your order is ready’ email, printed out or on your device, along with a piece of government-issued ID.

In-Store Pickup –– Please proceed to the service desk unless otherwise marked in the store and an associate will assist you.

Curbside / Store Front Pickup ––When you get to the pickup location please call the listed telephone number and let them know your name and order number, as well as the location and make and colour of your car. An associate will bring your order out, verify your information and deliver the merchandise.

Curbside / Store Front pickup available at select stores. Learn More.

For full details please visit our Shipping Information Page.



Can someone else pickup my order for me?

Yes. If a friend or colleague is picking up your order, please provide them a copy your pickup confirmation email, printout or on a device. We ask that they show a piece of their government-issued photo ID.



How long will my order be held in-store?

We will hold your order in store for 14 days from the date it is ready for pickup. After 14 days, a member of our Customer Care team will contact you. Please note that standard shipping fees apply if the order is shipped to you.



If I purchase online, but opt to Pick Up In-Store, do I have access to a Clothing Advisor

Absolutely! In fact, we encourage you to connect with a Clothing Advisor in-store. Our Advisors are fully trained to offer menswear advice and expertise appropriate to any occasion and one would be pleased to assist you with your online purchases – any necessary alterations can be arranged, sizes adjusted, and returns can be made while you’re in store.



Can I purchase a physical gift card online?

At this time physical gift cards are not available online; however, they will be available in the near future. Keep checking back for updates. A virtual gift card can be purchased online, learn more. You can purchase physical gift cards at any one of our 14 Harry Rosen store locations, or our 3 Outlet by Harry Rosen locations.


Can I add items to a wish list?

At this time we are not offering an online wish list, however this feature may return in the future. Keep checking back for updates.

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