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Online Ordering

Are the prices in-store the same as online?

Yes, the prices online are the same as all of our 14 regular Harry Rosen stores.

Am I able to buy everything that I’d find in-store, online?

In many respects, harryrosen.com actually has a wider selection than any individual store. However, there are still certain items and brands that are only available in-store. A full list of brands and whether they are carried online or in-store only is available here.

Can I order by phone?

For security reasons we are not able to take credit card information by phone. However, if you are having any difficulties placing your order online please contact our Customer Service team for support.

How do I reset my password?

You can reset your password online by clicking here

What are my payment options?

We accept all major North American issued credit cards (Amex, MasterCard, and Visa), as well as Klarna payment services.

We also accept Harry Rosen gift cards and CLUB HARRY points for online payment.

Can I change or cancel my order?

Once your order is placed, we ship it as quickly as possible, therefore cancelling it may be difficult. If you do change your mind about an item, please call our Customer Care Team at 1-800-917-6736 as soon as you can and we will make whatever changes are possible. You may see the original charge go through on your account.

How long do I have to return an item?

You may return items purchased from a Harry Rosen store or harryrosen.com for a refund within 30 days from the date of in-store purchase, delivery date, or the date ordered items are available for in-store pick up. You can find our full Return Policy here.

Can I add items to a wish list?

Yes! We love our easy-to-use wishlist feature. To add items to your wishlist, simply look for the ‘star’ icons on an item’s individual product page or preview page. You can find the ‘star’ icons either directly to the right of a product image or beside the “Add to Cart” button on its product page. Check on all the items in your wishlist by visiting your wishlist page, which you can find by clicking the ‘star’ icon in the top-level navigation bar.

Shipping

Do you ship outside of Canada?

Currently, we only ship packages within Canada. We do not ship packages to the U.S.A. or internationally.

What are your shipping times & costs?

Shipping times and charges vary depending on the shipping service selected at checkout. We offer free Standard & Expedited shipping on all orders $250+. Standard orders ship in 2-8 business days, and Expedited orders ship in 1-3 business days for most of Canada. Full details on all shipping costs and delivery can be found here.

Will I receive my whole order at the same time?

In order to provide the widest possible selection of merchandise and deliver it to you as fast as possible, we may fill orders from different locations. Your order will be shipped in as few parcels as possible, but you may receive more than one delivery to complete your order. There will only be one shipping charge (if applicable). An email will be sent each time part of your order is filled.

How do I track my order?

Our internal order tracking capabilities are under construction. To check the status of any Harry Rosen order, please refer to the tracking number in your shipping confirmation email and use the below links for the most up-to-date information on your shipment status

Buy Online & Pick Up In-Store

Can I buy online and pickup in store?

Yes, from the cart summary screen you can choose to pick up the items from a store and select the store location. The full order will be sent to the selected store, an order cannot be shipped to multiple addresses.

Our Outlet by Harry Rosen locations are not eligible for pickup of online orders.

If I purchase online, but opt to Pick Up In-Store, do I have access to a Style Advisor

Absolutely! In fact, we encourage you to connect with a Style Advisor in-store. Our Advisors are fully trained to offer menswear advice and expertise appropriate to any occasion and one would be pleased to assist you with your online purchases – any necessary alterations can be arranged, sizes adjusted, and returns can be made while you’re in store.

How long will it take for my items to be ready for pickup?

Wherever possible items will be filled from the selected pickup location and will be ready quickly; however, some items may need to be shipped-in from alternate fulfillment centres. An order could take up to 5 days to be complete and ready for pickup. You will be emailed once all your items are all available.

How do I pick up my order?

1) Please wait until you receive a ‘your order is ready’ email notifying you that all items are ready to be picked up before proceeding to the store.

2) Once you have received this email, we encourage you to use the ‘book appointment’ button to let us know which day you are coming to the store.

3) Please bring ‘your order is ready’ email, printed out or on your device, along with a piece of government-issued ID.

In-Store Pickup –– Please proceed to the service desk, unless otherwise marked, and an associate will assist you.

Can someone else pickup my order for me?

To ensure that your order is securely handed over to the right person, we require that you pick up your own order. Please have a piece of government issued photo ID available with the name and billing address that appears on the order.

How long will my order be held in-store?

We will hold your order in-store for 14 days from the date it is ready for pickup. After 14 days any items not picked up will be returned to your original method of payment.

Gift Cards

Can I use Harry Rosen Gift Cards online?

Absolutely! Our gift cards and electronic gift cards can be used online, at any one of our 14 Harry Rosen store locations, or our 3 Outlet by Harry Rosen locations. To use a gift card online, simply enter your Harry Rosen gift card(s) number and security code at the time of check out.

Can I purchase a physical gift card online?

Yes, you absolutely can! Just visit our Online Gift Card Purchase Page and we’ll ship your new gift card to your desired address as soon as we can. Additionally, virtual gift cards can also be purchased online. As always, you can also do things the old-fashioned way and purchase a physical gift card at any one of our 14 Harry Rosen store locations, or our 3 Outlet by Harry Rosen locations.

How do I check my gift card balance?

If you would like to check your digital gift card balance please visit our Gift Card Balance page. To check your balance of your physical gift card or gift cards without 16 digits, please contact Customer Care or visit us in store, and a member of our team would be happy to assist.

Garment Bag Recycling program

Who is TerraCycle®?

TerraCycle® is a highly-awarded and globally-recognized recycling company that strives to keep trash out of landfills or from incineration by providing waste solutions and finding second lives for product waste.

What happens to my garment bag once Harry Rosen takes it back?

Harry Rosen garment bags are recycled and transformed into new items such as mattresses, pet bedding, and sports equipment.

Can I only return Harry Rosen garment bags?

In an effort to reduce our carbon footprint, our national recycling program is brand-specific, which means we’re exclusively accepting the returns of our own Harry Rosen garment bags for recycling.

I’m at a store location and unsure where to go with my garment bag, what should I do?

Please head to our front desk and speak to an advisor about taking back your garment bag. They will simply take your bag and process the Green TerraCycle Rebate® to your CLUB HARRY account.

Are there any direct costs associated with participating in this program?

Yes, a Green TerraCycle® Fee of $2.00 will be applied for each overnight and/or pant garment bag provided at checkout in-store. As a thanks for your participation, CLUB HARRY members will receive a Green TerraCycle Rebate® for returning any Harry Rosen garment bag (green or khaki).

How many garment bags can I return?

Harry Rosen encourages you to recycle all your garment bags (overnight or pant) through our program, however, we only distribute one Green TerraCycle® Rebate per day per customer and to a maximum of four times per month.

Can I drop off my garment bag at any Harry Rosen location?

Yes, all Harry Rosen locations accept any Harry Rosen garment bags to recycle for you. However, our Harry Rosen Outlet locations will not accept garment bag returns.

How does the program work?

Harry Rosen will accept back any of your used Harry Rosen, khaki or green, garment bags. TerraCycle® will then bring those used garment bags to their recycling facility to be transformed into other products such as gym mats, bicycle seats, insulation, or more, to give a second life to our garment bags.

What does my bag get transformed into?

TerraCycle® will take your used garment bags and transform it into other products such as gym mats, bicycle seats, insulation or more, to give a second life to our garment bags.

Can I bring back my paper Harry Rosen bags?

Our fully recyclable bags and boxes will be accepted by your local municipality so they can be responsibly disposed of by you personally in the correct waste bins. Through our partnership with TerraCycle®, we will accept returns of any used Harry Rosen garment bags for recycling.

Are all packaging products recyclable?

By partnering with TerraCycle®, Harry Rosen can proudly say we have a fully recyclable packaging portfolio. We accept returns of any used Harry Rosen garment bags for recycling and encourage you to responsibly dispose of our paper bags and boxes through your local municipality’s recycling program.

Can I bring my own garment bag?

CLUB HARRY members earn the Green TerraCycle® Rebate when they return their Harry Rosen garment bags or reuse their own garment bags.

Where does my $2 fee go? Why am I being charged this?

The entirety of your $2.00 fee goes towards supporting the Harry Rosen Garment Bag Recycling Program powered by TerraCycle® to help reduce our carbon footprint and ensure your garment bag is properly disposed of.

More Questions?

Please contact TerraCycle® at 1-800-758-2943 from Monday to Friday, 9am to 5pm EST.