RETURNS MADE SIMPLE.
TO INITIATE A RETURN, PLEASE FOLLOW THE STEPS BELOW:
1. Click here and enter your order ID to see your order history.
2. Select the items to return and generate a return label that can be printed at home.
3. Repackage your items and drop them off at any location for the designated courier on the return label.
HARRY ROSEN RETURN & EXCHANGE POLICY
Harry Rosen has been in the business of satisfying clients for over 65 years. Our over-arching philosophy is one of mutual respect. We stand behind the quality of our products but recognize that from time to time, sensible solutions may be found outside the parameters of the following policies. Ultimately, we want to make our customers happy and treat them fairly and only ask that integrity be reciprocated. You may return items purchased from a Harry Rosen store or harryrosen.com for a refund within 30 days from the date of an in-store purchase, delivery date, or the date ordered items are available for in-store pick-up.
All refunds will be issued to the original method of payment including purchases made with gift cards.
- Purchases made at harryrosen.com or at a Harry Rosen retail store can be returned at any Harry Rosen retail store location in Canada (excluding our Outlet locations). Purchases made in-store may only be returned in-store. Purchases made at Harry’s Outlet locations (Tsawwassen Mills, Vaughan Mills and Heartland Town Centre) cannot be returned at a Harry Rosen retail store or online. Please have your original receipt and item on hand to help us expedite your visit.
- Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
- Due to the nature of custom-made and made-to-measure purchases or items that have been altered, we are unable to accept returns of such items.
- We cannot accept returns or exchanges on intimate apparel, fragrances, grooming products, gift cards, or furniture, lighting, art and marble items.
- Items that can be returned, however, must be unused, unopened, and within original packaging. This includes all lifestyle products such as books, room fragrances, vases, watches, and watch winders, as opened packaging diminishes the future sell-on value of these items.
- Items marked Final Sale (online or on your receipt) are not eligible for returns or exchanges.
- If we identify unusual or unreasonable return patterns, we may restrict or refuse future transactions.
PRICE ADJUSTMENT POLICY
As we always strive to provide the best service possible, Harry Rosen offers customers a price adjustment policy under the following conditions:
An item’s price has been reduced within 7 days of purchase.
The item is still available in the same style, colour and size as the original purchase.
Price adjustments may be requested once per item. (A second price adjustment will not be offered if the item in question is reduced again.)
Price adjustments for items bought in-store can be made with proof of purchase at a Harry Rosen store. For online purchases, please contact our Customer Care team at email@example.com and include your order number and a description of the item. The difference from a price adjustment will be refunded to the original method of payment.
We are proud to offer a flexible return policy to make your online shopping experience even easier. However, we do monitor the number of returns made by the same account and if we notice that our return policy is being abused, we do reserve the right to close your Harry Rosen account and/or cancel future orders.
RETURNS BY MAIL
If you are unable to visit one of our locations to return an online order, we invite you to return or exchange it by mail, which can be initiated by clicking here. Return shipping fees will not be reimbursed if an alternative service from the one provided is used.
Please address your pre-paid package to: Rodair c/o Harry Rosen Online RETURNS 6890 Kenderry Gate, Door # 9 Mississauga ON, L5T 2S7
THE OUTLET BY HARRY ROSEN
At The Outlet by Harry Rosen, you’ll find previous season’s products at incredible prices—all with our uncompromising service. All items at The Outlet are final sale and not eligible for return. We will gladly exchange items within 15 days of purchase when accompanied by the original receipt. Merchandise must be new, unworn and in the condition, which it was received. Items that have been altered cannot be returned.
We reserve the right to decline a return or exchange if the item does not meet these standards. Purchases from The Outlet by Harry Rosen stores can only be exchanged in person at our Outlet locations (Tsawwassen Mills, Vaughan Mills and Heartland Town Centre). Purchases from regular Harry Rosen locations may not be returned to The Outlet.
All sales are final. Unworn, unwashed, and undamaged merchandise with receipt may be exchanged for other items or store credit within 15 days of original purchase. Merchandise must be returned to Harry Rosen McArthurGlen Vancouver Designer Outlets. Exchanges are not accepted at other Harry Rosen or The Outlet by Harry Rosen stores.
Please note that it may take up to 3-4 business days for your return to be processed after its arrival at our distribution centre. Once processed, you will receive an email confirmation indicating the refund has been issued.