Available Now: Online Order Tracking

Shipping Information

Free Express Shipping on all Orders


Shipping Options

Express (usually ships via FedEx Economy®) – Free
Most locations, 1-3 days

Next Day (usually ships with FedEx Standard Overnight™) – $25
1-2 business days. Orders must be placed by 12 p.m. EST

Pick Up At Store or Contactless Curbside Pickup – Free
Most Locations 0-1 days. Wherever possible items will be filled from the selected pickup location; however, some items may need to be shipped in from alternate distribution centres. In which case, an order could take up to 5 days to be complete and ready for pickup. We will email you as your items become available.

Shipping Details:

  • Orders are processed within 1-2 business days of placing an order.
  • Orders are shipped and delivered Monday to Friday excluding statutory holidays.
  • You will receive a shipping confirmation as your items have shipped.
  • The date you receive your order will depend on the shipping method selected at checkout plus any processing time required.
  • Shipments can be tracked as soon as they have been picked up by the shipping carrier
  • Delivery is only available within Canada.

Contactless Curbside Pickup

We are pleased to offer contactless curbside pickup as a prompt and convenient alternative to home delivery.

To place an order:
1. Add products to your cart.
2. Select "Pick up order in store" in your shopping cart.
3. Choose your preferred store.


To collect your order:
1. Please wait until you receive an ‘items form your order are ready’ email notifying you that items are ready to be picked up, before proceeding to the store.
2. Once you have received this email, we encourage you to use the ‘book appointment’ button to let us know which day you are coming to the store.
3. Please bring the ‘items from your order are ready’ email, on your device or printed out, along with a piece of government-issued ID.
4. When you get to the pickup location please call the store telephone number and let them know your name and order number, as well as the location and make and colour of your car. An associate will bring your order out, verify your information and deliver the merchandise to your trunk.

The designated pickup locations can be found on each store page.

Please pickup your order within 14 days of it being ready.

Additional details can be found on our FAQ page.

In-Store Pickup

For placing and collecting orders in store, please follow the above process for contactless curbside pickup, apart from the pickup location. Please proceed to the service desk, unless otherwise marked in the store, and an associate will be happy to assist you.


Delivery of Electronic Gift Cards

Electronic Gift Cards are delivered directly to your recipient's email inbox and are typically delivered within minutes.

You will be notified as soon as your recipient views their gift.


Return Policy

If your purchase from a Harry Rosen store or harryrosen.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase (for in-store) or delivery (for online). You can find our full Return Policy here.

Updated: Covid Return Policy

With many of our stores temporarily closed due to government Covid restrictions, we have extended our return policy. All merchandise purchased in stores or online, will be accepted for return or exchange at Harry Rosen within 30 days from your local store reopening. Online orders are still able to be returned by mail; that process is unaffected by Covid restrictions. We are not currently accepting curbside returns.