Shipping

Order by the following days to get it in time for Christmas.   

FedEx Economy® –– Order by December 15th before 12pm EST

FedEx Priority –– Order by December 19th before 12pm EST

## **Free Standard Shipping on all Orders**

#SHIPPING OPTIONS

STANDARD (usually ships via FedEx Economy®) – Free 
* _Most locations, 1-3 days _

NEXT DAY (usually ships with FedEx Standard Next Day™) – $25 
* _1-2 business days. Orders must be placed by 12 p.m. EST_

PICK UP AT STORE – FREE 
* _Most Locations 0-1 days. Wherever possible items will be filled from the selected pickup location; however, some items may need to be shipped in from alternate distribution centres. In which case, an order could take up to 5 days to be complete and ready for pickup. We will email you as your items become available. Shop by [home store](https://www.harryrosen.com/en/stores) for faster availability._

## Shipping Details:

* Orders are processed within 1-2 business days of placing an order.
* Orders are shipped and delivered Monday to Friday excluding statutory holidays.
* You will receive a shipping confirmation as your items have shipped.
* The date you receive your order will depend on the shipping method selected at checkout plus any processing time required.
* Shipments can be tracked as soon as they have been picked up by the shipping carrier
* Delivery is only available within Canada.
* We are unable to ship furniture items to remote regions.

 


#IN-STORE PICKUP

For placing and collecting orders in store, please follow the below process. 
 

To place an order: 
1. Add products to your cart. 
2. Select "Pick up order in store" in your shopping cart. 
3. Choose your preferred store. 


To collect your order: 
1. Please wait until you receive an ‘items form your order are ready’ email notifying you that items are ready to be picked up, before proceeding to the store. 
2. Once you have received this email, we encourage you to use the ‘book appointment’ button to let us know which day you are coming to the store. 
3. Please bring the ‘items from your order are ready’ email, on your device or printed out, along with a piece of government-issued ID. 
4. When you arrive in-store, please proceed to the service desk, unless otherwise marked in the store, and an associate will be happy to assist you. ​

Please pickup your order within 14 days of it being ready. 

Additional details can be found on our [FAQ page](https://www.harryrosen.com/en/faq#bopis).
 




#DELIVERY OF ELECTRONIC GIFT CARDS

Electronic Gift Cards are delivered directly to your recipient's email inbox and are typically delivered within minutes.

You will be notified as soon as your recipient views their gift.
 
 



#RETURN POLICY

If your purchase from a Harry Rosen store or harryrosen.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase (for in-store) or delivery (for online). You can find our full Return Policy [here](https://www.harryrosen.com/en/returns).

Shipping Information | Harry Rosen

Create an account and verify your email

Login and load your personalized offers to earn rewards faster

Up to 3%* back on every purchase in store or online

Redeem points towards everything Harry Rosen offers in-store or online

Please log into your account to access your personalized offers

Frequently Asked Questions:

1. How long before I receive my bonus offers?
For online offers, please allow up to 48 hours after receiving notification that the final item from qualifying orders has been shipped for bonus points to be credited to your loyalty account. For in-store purchases, please allow up to 48 hours after time of purchase.

2. What happens to my points when I return an item?
All points earned related to the returned purchase will be forfeited. However, its easy to start earning again with exclusive access to special offers and rewards.

3. What happens if I forget to load an offer?
If you forget to load your offer, you will not be eligible to receive points on purchases that would have otherwise qualified for that offer. 


Make sure you check back often for new offers!