We encourage you, our customers, to take advantage of our service in whatever way you prefer: call, email, text or book an appointment with the Clothing Advisor of your choice. While shopping online, feel free to contact one of our Customer Service team members for assistance. We will do our utmost to ensure satisfaction.
We prefer the title Clothing Advisor over Personal Shopper, as we can help you define your own personal style and we care about the investments you make. Here are other ways we can help:
- KEEP TRACK OF AND UPDATE YOUR WARDROBE
- MAKE SURE YOU’RE APPROPRIATELY DRESSED FOR ANY OCCASION
- INTRODUCE YOU TO NEW THINGS BY SUGGESTING GARMENTS TO UPDATE OR ADD TO YOUR WARDROBE
- ENSURE YOU HAVE THE RIGHT FIT – WITH OR WITHOUT ALTERATIONS
- ASSIST YOU IN WHICHEVER WAY YOU PREFER: TEXT, EMAIL, PHONE, IN-STORE APPOINTMENTS
LIFETIME MAINTENANCE GUARANTEE
We want to ensure that you look and feel your best in every garment you purchase from us. That’s why we provide complimentary maintenance and repairs to you, the original owner, for the lifetime of each tailored garment. If you ever need a minor repair, simply bring the item into any of our stores, where professional tailors will attend to it (let us know if you’re in a hurry) on-site and free of charge. What’s more, should your garment require alterations due to weight loss or – heaven forbid – weight gain, we will make the necessary adjustments for you to a maximum of one size up or down, also at no charge. Health regulations require that you have the garment dry-cleaned before bringing it in for either of these services.
ULTIMATE RETURN POLICY
If one of our garments fails to live up to reasonable expectations, please bring it back. Whether it requires a refund, replacement or repair, we’ll happily do whatever is needed to give satisfaction.
Our on-site tailors provide world-class alteration services free of charge on regular-priced items. Alteration charges apply on sale merchandise. Silver or highertier members of our Sartoria Recognition Program receive complimentary alterations on all merchandise.
MADE TO MEASURE AND CUSTOM-MADE
We offer classic made-to-measure tailoring from a number of top design houses, for garments made to your precise measurements, fabric choice and stylistic preferences. With Munro’s custom-made experience, customers have the fun of designing every detail of their own garments from a huge range of contemporary fabrics – the last word in modern self-expression.
Our loyalty program is our way of ensuring that every one of our customers benefits from our outstanding service, selection and expertise. Starting with our tiered above-and-beyond services, we’ve layered in additional unexpected benefits that reinforce our commitment to caring for your investment in your wardrobe.
In order to enroll, please give us your permission to keep you informed via email, and provide your mailing address to ensure that you fully experience the Program as it unfolds.