Whether you shop in-store, online or are a gift recipient, if one of our garments fails to live up to reasonable expectations in any way, we invite you to return it. Whether we need to repair it, replace it or refund your money, we will happily do whatever is required to give satisfaction. We offer the convenience of returning and exchanging items in person at any one of our 15 Harry Rosen retail store locations, with the exception of our three outlet locations. Please have your original invoice on hand to help us expedite your visit.
If you are unable to make it to one of our locations to return an online order, we invite you to return or exchange it by courier or by Canada Post:
Please address your pre-paid package to:
c/o Harry Rosen Online RETURNS
6350 Cantay Road, Door #41
Mississauga, ON L5R 4E2
For exchanges, please contact our Customer Service Team to make arrangements for your new item(s). Our return policy can also be found enclosed with your order.
When returning garments they should be returned in the condition in which they were received. Due to health regulations, the sale of undergarments and bathing suits are final. Shipping charges will not be refunded.
Clients at Sartoria level Gold and above additionally receive free online returns all the time.