HARRY ROSEN RETURN & EXCHANGE POLICY
Harry Rosen has been in the business of satisfying clients for over 65 years. Our over-arching philosophy is one of mutual respect. We stand behind the quality of our products but recognize that from time to time, sensible solutions may be found outside the parameters of the following policies. Ultimately, we want to make our customers happy and treat them fairly and only ask that integrity be reciprocated.
If your purchase from a Harry Rosen store or harryrosen.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase or delivery.
• All refunds will be issued to the original method of payment including purchases made with gift cards.
• Purchases made at harryrosen.com or at a Harry Rosen retail store can be returned at any Harry Rosen retail store location in Canada (excluding our outlet stores). Purchases made in-store may only be returned in-store. Purchases made at a Harry’s Outlet location (Tsawwassen Mills, Vaughan Mills and Heartland Town Centre) cannot be returned at a Harry Rosen retail store or online. Please have your original receipt and item on hand to help us expedite your visit.
• We offer complimentary return shipping for all orders.
• Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
• Due to the nature of custom-made and made-to-measure purchases or items that have been altered, we are unable to accept returns of such items.
• We cannot accept returns or exchanges of intimate apparel, swimwear or gift cards. Fragrances and grooming products must be unopened and in the original packaging in original condition to be returned or exchanged.
• If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.
Returns by mail:
If you are unable to visit one of our locations to return an online order, we invite you to return or exchange it by courier or by Canada Post. All orders eligible to return receive a complimentary Return Shipping Label, which must be used to take advantage of this service. Return shipping fees will not be reimbursed if an alternative service is used.
Please address your pre-paid package to:
c/o Harry Rosen Online RETURNS
6350 Cantay Road, Door #41
Mississauga, ON L5R 4E2
Holiday Season Returns
We know that all you want for Christmas is stress-free shopping. With that in mind, for gift purchases made between November 15th and December 24th, the return period will be extended to January 31st of the following year.
As part of our commitment to providing the best service possible, Harry Rosen offers customers a price adjustment policy under the following conditions:
• Should a previously purchased item be marked down, we offer as price protection a one-time price adjustment within 14 days of purchase pick-up or receipt of merchandise. Price adjustments are on regular-priced merchandise only – we do not offer further price adjustments against sale merchandise or merchandise sold with a promotion.
• The item in question is still available on the Harry Rosen website in the same style and size.
• Price adjustments may only be applied once per item.
If the above conditions are met, please contact our Customer Care team so they can refund the difference to your original method of payment.
The Outlet by Harry Rosen
At The Outlet by Harry Rosen, you’ll find previous season’s products at incredible prices—all with our uncompromising service. All items at The Outlet are final sale and not eligible for return. We will gladly exchange items within 15 days of purchase, when accompanied by the original receipt. Merchandise must be new, unworn and in the condition it was received. Items that have been altered cannot be returned.
We reserve the right to decline a return or exchange if the item does not meet these standards. Purchases from The Outlet by Harry Rosen stores can only be exchanged in person at our Outlet locations (Tsawwassen Mills, Vaughan Mills and Heartland Town Centre). Purchases from regular Harry Rosen locations may not be returned to The Outlet.