Why did Harry Rosen Oakridge Centre close?
Regretfully, we have had to close our doors to facilitate Oakridge Centre’s ongoing redevelopment. Rest assured, we will be back after a brief hiatus with a state-of-the-art Harry Rosen store that will offer our first-rate customer experience which is at the heart of what we do.
What happened to my Clothing Advisor?
Your associate has been transferred and is very much looking forward to serving you at Harry Rosen Pacific Centre.
How do I reach my Clothing Advisor to set an appointment?
You can still contact your Clothing Advisor directly via email or call our Pacific Centre store at (604) 683-6861 or email our Managing Director Wes Purdie at firstname.lastname@example.org.
What about my alterations and garments I needed to pick up that were there?
Any items left at Oakridge Centre will be transferred to Pacific Centre for you to pick up at your convenience. Please contact your Clothing Advisor or our Managing Director Wes Purdie (email@example.com) to arrange pick-up. If you're not able to get to the store where you left your clothing, contact us and we will gladly ship them to you.
Can I still use my Sartoria points?
Of course! Your Sartoria points can still be used at any Harry Rosen store or online at harryrosen.com.
Can I use my customer credit online?
Customer credits are only available in store. Credits from our Oakridge store will be honoured at Pacific Centre. Gift cards and Sartoria points can be used online or in store.
What will happen to my client file?
Your file and purchase history has been transferred to Harry Rosen Pacific Centre to ensure continuity of service.
How do I get to the Pacific Centre store?
Pacific Centre is located at 700 W Georgia Street, on the corner of Georgia and Howe, adjacent to Robson Street and the Vancouver Art Gallery. In order to maintain safe traffic flow, the following entrances will be open during shopping centre hours: Dunsmuir Street, Robson/Granville, and Granville Street (M2).