Shipping Information

Free Express Shipping on all Orders


NOTICE

Due to inclement weather conditions, shipping timelines for orders dispatched from Toronto and area will be impacted.

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Shipping Options


Standard Times:

EXPRESS (usually ships via FedEx Economy®) – Free

  • Most locations, 1-3 days

NEXT DAY (usually ships with FedEx Standard Next Day™) – $25

  • 1-2 business days. Orders must be placed by 12 p.m. EST

PICK UP AT STORE – FREE

  • Most Locations 0-1 days. Wherever possible items will be filled from the selected pickup location; however, some items may need to be shipped in from alternate distribution centres. In which case, an order could take up to 5 days to be complete and ready for pickup. We will email you as your items become available. Shop by home store for faster availability.


Shipping Details:

  • Orders are processed within 1-2 business days of placing an order.
  • Orders are shipped and delivered Monday to Friday excluding statutory holidays.
  • You will receive a shipping confirmation as your items have shipped.
  • The date you receive your order will depend on the shipping method selected at checkout plus any processing time required.
  • Shipments can be tracked as soon as they have been picked up by the shipping carrier
  • Delivery is only available within Canada.




In-Store Pickup

For placing and collecting orders in store, please follow the below process.

To place an order:
1. Add products to your cart.
2. Select "Pick up order in store" in your shopping cart.
3. Choose your preferred store.

To collect your order:
1. Please wait until you receive an ‘items form your order are ready’ email notifying you that items are ready to be picked up, before proceeding to the store.
2. Once you have received this email, we encourage you to use the ‘book appointment’ button to let us know which day you are coming to the store.
3. Please bring the ‘items from your order are ready’ email, on your device or printed out, along with a piece of government-issued ID.
4. When you arrive in-store, please proceed to the service desk, unless otherwise marked in the store, and an associate will be happy to assist you. ​

Please pickup your order within 14 days of it being ready.

Additional details can be found on our FAQ page.


Delivery of Electronic Gift Cards

Electronic Gift Cards are delivered directly to your recipient's email inbox and are typically delivered within minutes.

You will be notified as soon as your recipient views their gift.




Return Policy

If your purchase from a Harry Rosen store or harryrosen.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase (for in-store) or delivery (for online). You can find our full Return Policy here.