If you left something at our store to be altered, it is safe and sound. We will reach out to you once your items are ready. If you're not able to get to the store where you left your clothing, contact us and our associates will gladly ship them to you.
If you would like to be measured for a custom-made garment or require tailoring, please note that all Harry Rosen clothing advisors will wear face masks and gloves during your private session. While we will practice as much physical distancing as possible, some contact will be required, given the nature of the process.
Our highest priority is the health and safety of our customers, our associates and our community. The continual evolving impact of Covid-19 means that things are always changing, and we know that every decision we make during this time has an impact.
The welfare of our guests and associates is our absolute priority. We have implemented the following initiatives to keep everyone safe, all in line with government guidance.
1. Physical distancing will be maintained. We have added additional traffic procedures, including limiting the number of guests in store and floor decals that illustrate spacing requirements. We ask that you shop by staying 2 meters apart from others where possible (tailoring and alteration services may require brief close contact).
2. Hand sanitizer available at entry and throughout our stores. Additionally, we've increased staffing and hours dedicated to sanitation throughout the day, as well as daily after-hours deep-cleaning.
3. All Harry Rosen associates will be required to wear face masks and gloves.
4. Garments placed into 24-hour quarantine after being tried on by guests.
5. Cashless or minimal-contact payment is encouraged.
We are still accepting and fulfilling customer orders on our website in accordance with business guidelines from various levels of government across Canada. The health and safety of our customers and associates is of utmost importance so we will continue to follow and practice the guidelines outlined by the World Health Organization in all aspects of the handling and shipping of your order.
Your dedicated Harry Rosen Clothing Advisor will continue to be available remotely should you require assistance.
We are making every effort possible to ship orders in a timely fashion and we are working closely with our carriers to ensure delivery. A shipment notification will be sent to you once we have processed your order that will include tracking information. Please note that it may take longer for your order to ship out and be delivered that normal. You may also check the status order your order here.
Stores are reopening gradually in accordance with provincial and federal government guidelines. We are continuing to monitor the situation. In the meantime, our Customer Service is available to assist you.
Because we have had to close our stores, we understand that it may not be possible for our clients to request a return within our standard timeframe. Rest assured that we are extending our return policy by 30 days once the stores open for all qualified items. Please continue to hold onto your item until then.
Returns are currently taking longer than normal to be received and processed. We will email you as soon as your refund has been submitted.
If you require your item before the stores open, please contact Customer Service, if possible, we will make arrangements to have your item(s) shipped to you. Alternatively, we will safely hold all orders until store operations resume.
If you were contacted about completed alterations prior to the stores closing and require your item before the stores open, please contact Customer Service, if possible, we will make arrangements to have your item(s) shipped to you. Due to our tailor shops closing, incomplete alterations will be delayed and on hold until we are able to resume operations, at which time we will provide a new estimated completion date.
Please contact Customer Service or your Clothing Advisor to check the status of your purchase. If you require your item before the stores open, please contact Customer Service, if possible, we will make arrangements to have your item(s) shipped to you. Otherwise, we will safely hold all orders until it is safe to resume operations.
Please contact Customer Service and we will look into your inquiry for you. If possible, we will issue a gift card corresponding to the credit amount you have on file and send it to you.