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Central Office Opportunities

Help Desk Analyst


Full-Time Permanent

Reports to: Director, Applications Support - MIS Department

Location: Central Office (77 Bloor St. West)


As Canada’s leading clothing retailer of high end men’s wear based in Toronto and operating in major centres across Canada, we are currently seeking a Full-time Help Desk Analyst individual to work in the MIS Department.


If you are energetic, bright, believes customer satisfaction is a priority and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc, on the leading edge of technology and state of the art applications within the Retail Industry. Reporting to the Manager of Application Support, this multifaceted role will be responsible for the following:


Main Responsibilities:

  • Answering Helpdesk calls and providing first tier support for our Microsoft Office, CRM, ERP and telephone systems
  • Performing daily checklist to ensure that all systems are operational.
  • Set up and support of PDA devices
  • Management of backup tapes
  • Involvement in various projects for the Support, Infrastructure and EUS Teams
  • Provide educational and support information for our systems through various mediums (i.e. Intranet)



  • A minimum of 2 years' experience in a customer service position, preferably in a retail environment
  • Degree or certificate in Computer Science or Information Systems Support or related field
  • Excellent verbal and written communication skills
  • Strong service orientation and relationship building ability
  • Strong desire to facilitate training and testing of applications and analysis
  • Demonstrated problem-solving and analytical skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Strong knowledge of Microsoft operating systems and applications.


Our Commitment to our Associates:

We are in the business of building long-term relationships with our clients and associates alike. It is no secret that Harry Rosen enjoys a very low rate of turnover, relative to our competitors. Our associates choose to stay and build long-term careers with our company because we recognize, promote and reward exceptional talent with:

  • A professional, results-oriented work environment
  • A competitive compensation program
  • An internal policy of promotion from within
  • Superior computer-based and face-to-face training opportunities
  • Formalized Education Reimbursement and ongoing support from your assigned coach/manager
  • Year-round clothing discounts and special offers
  • A generous (flexible) benefits plan including a pension program and three weeks of paid vacation after your first year of employment*