Customer Service

At Harry Rosen, customer service has always been the foundation of our business. From his very first shop, Harry knew that the relationships with his customers were equally as important as the high-quality menswear he offered. 

So why, you may ask, is a business founded on a personal touch venturing into e-commerce? We have created our online presence with the same principles that have guided our retail experience since the very beginning. Our ultimate goal is to provide online shoppers with service, knowledge, trust and access to some of the very best menswear in the world. 


E-Commerce Experience
Here are some of the key features we’ve included to make your online experience as pleasurable as our in-store experience:

• Ability to build a wish list you can share with friends, family, and even your primary sales associate
• Receive recommendations and personalized comments from your associate
• The ability to send an e-mail directly to your in-store associate
• Set up in-store sales appointments
• Recommendations based on your individual style, all in real time

E-Commerce Customer Service
If you have any questions regarding E-Commerce or your order please contact us at: 
1.800.917.6736 or customerservice@harryrosen.com.

An E-Commerce Associate will be happy to assist you and is available during the below hours. Inquiries received outside of these hours will be responded to promptly on the next business day.

Monday* – Friday       8:30am – 5:30pm EST
Sunday                      10:00am – 5:00pm EST 

Please note all gift with purchase offers are available while quantities last.