Harry Rosen Menswear: Tailored and Other Services
Buying clothes
should be a pleasure, not an ordeal, At Harry Rosen, we
believe our customer services can make the difference.
OUR LIFETIME
MAINTENANCE GUARANTEE
We want to ensure that you look and feel your best
in every garment you purchase from us. That's why we provide complimentary maintenance
and repairs to you, the original owner, for the lifetime of the garment. If you
ever find yourself in need of having a button replaced, a seam fixed or other
minor repairs, simply bring the item to any one of our stores where professional
tailors will attend to it as soon as possible (let us know if you're in a hurry),
on-site and free of charge. What's more, should your garment require alterations
due to weight loss or - heaven forbid - weight gain, we will make the necessary
adjustments for you to maximum of one size up or down, also at no charge. All
we ask is that you have the garment dry-cleaned before bringing it in for either
of these services.
RETURN POLICY
If one of our garments fails to live up to reasonable
expectations in any way, we invite you to bring it back. Whether we need to repair
it or replace it or to refund your money, we will happily do whatever is required
to give satisfaction.
SHOP
BY APPOINTMENT
The value of shopping by appointment
is the amount of time it saves you. Once our sales associates
have learned your style and your needs, they can pre-select
a range of garments - even a complete wardrobe - and have
it ready for your consideration. Acting as your personal
shoppers, they will also keep an eye out for specific
items you might have been seeking for the future and advise
you of their arrival by phone, fax or e-mail. All you
have to do is choose the most convenient time for your
appointment and call your current sales associate (if
you don't have one, just ask for our store manager). It
doesn't even have to be during our business hours: just
provide us with enough notice and we'll do our best to
accommodate you. Of course, you can always just drop by
the store.
CLOSET CLEAN-UP
Are you unsure of how to coordinate
the clothes you own? Do you want some new clothes for
your wardrobe, but don't know where to start? Do you have
a selection of clothes that haven't been worn for years,
but that represent an investment you're reluctant to be
rid of? One of our sales associates will gladly visit
your home to inventory your closet, providing suggestions
on how to mix and match your existing wardrobe. He'll
recommend additions to your wardrobe and determine a plan
for seasons to come. A tailor can also be on hand, to
suggest any fitting or readjustments that you may need.
IN AN EMERGENCY
Need a sudden replacement for a dress shirt or tie,
quick alterations, a pair of dry socks? Call your nearest Harry Rosen store for
a solution to the problem.
MADE-TO-MEASURE
TAILORED CLOTHING
Made-to-measure suits, sports jackets, trousers and
dress shirts may well be the answer for men who find ready-to-wear garments a
difficult fit or who prefer to select their own fabric, styling and pattern. Specifically
tailored for you by such design houses as J.P. Tilford by Samuelsohn, Armani Collezioni,
Kiton or Brioni, such garments are sold at a slight premium over ready-to-wear.
In addition, our trunk shows - usually held twice a year at selected stores -
allow you to view additional fabrics and have your questions answered by representatives
of the labels.
EXPERTISE
Our trained sales associates
have the expertise to guide you. They can be relied upon
for counsel, recommending the most appropriate way to
dress for any occasion. You also have the option of asking
Harry directly for his advise at Ask
Harry.
PREFERRED
CONTACT
Let us know your preferred
method of contact - by phone, by mail or by e-mail - and
we'll keep you apprised of special events, promotions
and sales. We'll also make sure you continue to receive
your copy of harry Magazine. Please notify us at
the store or at harry@harryrosen.com
of any changes in your e-mail, telephone number or address
and we'll update your file.
GIFT CARD
For those on your gift list you would prefer to experience
Harry Rosen first-hand (or when you can't remember your brother's collar size),
a gift card is always welcome. Available in any denomination up to $2,000, it
can be redeemed whenever the recipient chooses; the balance is left on the card
until it's time for another purchase. Purchase a Giftcard online
BESPOKE TAILORING
Bespoke tailoring is a hand-sewn garment, custom-made
in the tradition of London's Savile Row. And because of the luxury, elegance and
history that is stitched into each piece of clothing, this unparalleled style
of craftsmanship is ideal for the discerning gentleman.
The creation of your own garment starts when a master tailor measures you for
a pattern that will serve as a blueprint for all your future needs. Attention
to detail is what distinguishes bespoke tailoring, and each item is designed
to conceal the flaws and reveal the personality of the wearer.
Where can I get bespoke?
This service is available at our Bloor Street store in Toronto and our Les Cours
Mont-Royal location in Montreal only. Under the guidance of our master tailors,
you will create your own garment. From the silhouette of the jacket to the design
of the pockets, everything is considered until you are satisfied. To book an appointment,
please call Howard Atkinson, the manager of the Bespoke Shop in Toronto, at 416.972.6327.
In Montreal, please call Achod Amassian at 514.284.3315.
How long does it take?
After the initial consultation and fitting, two more fittings are required to
ensure the garment is ideal. Our tailors make this process comfortable and they
will endeavour to meet your time needs. And once your pattern is completed, it
becomes simpler for them to produce more garments for you or to alter them should
your fit change over time.
How much does bespoke cost?
Bespoke is service and style at a premium, so the price is dependent on your fabric
and style choices as well as on your special fit needs. Suits start from $3,400.
GROUP SEMINAR
Does your business team show up for important meetings
dressed for a day on the golf course? We would be happy to provide a presentation
for your entire office or a group of colleagues, free of charge. Contact the closest
Harry Rosen store for assistance.
