Harry Rosen Inc. ("Harry Rosen") is committed to protecting the privacy of our customer's
personal information. Consequently, we have developed policies and procedures to ensure our compliance
with privacy legislation in force in the various provinces in which we operate. The purpose of this
privacy policy is to outline the steps we take to keep your personal information confidential, to
inform you about the manner in which we collect, use and disclose your personal information, and
to provide you with Harry Rosen contact information should you have questions or concerns about
our personal information protection practices.
What information does Harry Rosen collect?
Harry Rosen collects information that customers provide. Specifically we may also collect certain
other information you provide us, such as your birthday, the name of your significant other, or
other personal details including the kind of work that you do, and your travel habits to assist
us in personalizing your shopping experiences with Harry Rosen. We maintain a detailed record of
the purchases that you have made with our company. Many customers also choose to keep their credit
card numbers on file with us to facilitate their purchases. Harry Rosen will only collect personal
information that you have voluntarily provided to us.
Why does Harry Rosen collect your personal information?
To ensure that your personal wardrobing needs are looked after. Following your purchase,
your Sales Associate will contact you to advise you when your alterations have been completed
and then, once again, following the sale to ensure that you are satisfied with the products
you have purchased
To improve service delivery. By maintaining detailed records of your previous purchases,
and by recording lifestyle information about you such as the kind of work you do, your travel
habits etc., we gain a better understanding of your personal preferences and are better able
to personalize your shopping experience each and every time you visit or contact one of our
stores. Similarly, it allows us to guide potential gift givers in the right direction in terms
of your style, size and other preferences. However, we will not disclose any specific personal
information to any third party in this regard without your consent.
To keep you informed about Harry Rosen events and promotional opportunities. Your Sales
Associate will also contact you via telephone, e-mail or regular mail to keep you informed
about fashion information, new and exciting deliveries in our stores, company and store special
events, sales and other fashion issues that may be of interest to you.
During a visit to a Harry Rosen store, you may be asked for your personal contact information
or other lifestyle information pertinent to your shopping preferences and habits. This information
may be keyed into our customer database and is stored with your purchase history information.
The Disclosure of Personal Information
Harry Rosen will not sell or disclose to third parties any personal information we collect, except
as described herein or as you otherwise consent. In the normal course of business Harry Rosen may
disclose some information with our service providers and suppliers, such as home address information
to our mailing house or third party systems support specialists who are contracted to keep our systems
operational. Each of our service providers and suppliers are contractually bound to protect the
confidentiality of our customer information and may only use such information for the purposes of
performing services on our behalf. You can withdraw your consent at any time by contacting us in
the manner set out below.
In addition, only when required by law, we must provide your personal information in response to
a search warrant or other legally valid enquiry or order, or to an investigative body in the case
of a breach of an agreement or contravention of law, or as otherwise required by law. We may also
disclose personal information to assist us in collecting a debt owed by you to Harry Rosen.
How Harry Rosen Protects your Privacy
Harry Rosen is committed to ensuring that your personal information is kept secure. Harry Rosen
keeps the personal information we collect about you strictly confidential. We use administrative,
technical and physical safeguards to protect against unauthorized disclosure, use, alteration and
destruction of the personal information we have about you. Access to your personal information by
Harry Rosen representatives and associates is strictly limited to a need-to-know basis. Harry Rosen
associates receive special training regarding privacy protection and are made aware of the importance
of maintaining the confidentiality of personal information. All computers on which personal information
is stored are password protected.
Harry Rosen will keep your personal information only for as long as it remains necessary or relevant
for the purposes set out in this Privacy Policy or as required by law.
The protection of your personal information is of the utmost concern. Harry Rosen encourages you
to review our Privacy Policy on a periodic basis. This Privacy Policy may be updated from time-to-time.
If at any point we decide to use personal information in a manner different from that stated at
the time it was collected, users will have a choice as to whether or not we use their information
in this different manner. Whenever we update this Privacy Policy statement, we will change the date
on the statement below to indicate that revisions were made. We reserve the right to change this
Privacy Policy at any time.
Your Privacy Choices
You may withdraw your consent to the use of your personal information (excluding purchase history
information) in the manner provided herein or at the time of collection at any time (subject to
legal obligations and on providing us reasonable notice) by contacting the Harry Rosen Privacy Officer
at the contact number or e-mail address provided below. Please be aware that withdrawing your consent
may prevent us from providing you with the communications and services that we currently make available
to you.
Verifying and Amending your Personal Information
At Harry Rosen, we like to ensure that the information we have about you is accurate, complete and
as up-to-date as necessary for the purpose for which it is used. If you would like to review or
update the personal information or withdraw your consent for the collection, use and/or disclosure
of your personal information, or if you have any inquiries or comments about this Privacy Policy,
please contact your Sales Associate or the Harry Rosen Privacy Officer, at the contact number or
e-mail address provided below, who will be pleased to assist you.
If you need more information
To obtain additional information on our privacy policies and procedures, please contact our Privacy
Officer at 416-935-9221 or by e-mail at privacy@harryrosen.com.
