Harry Rosen Inc., Canada's leader in designer men's fashion is your source for clothing and suits for men from the world's finest designer labels. Express your personal style with quality dress shirts, ties, casual wear, outerwear and accessories.
E-Commerce Customer Service
If you have any questions regarding E-Commerce or your order please contact us at: 1.800.917.6736 or customerservice@harryrosen.com
An E-Commerce Associate will be happy to assist you and is available during the below hours.
Inquiries received outside of these hours will be responded to promptly on the next business day.
Monday* – Friday 8:30 am – 5:30 pm EST
Sunday 10:00 am – 5:00 pm EST
* Our customer service hotline will be closed for Victoria Day on Monday May 20th.
Harry Rosen E-Commerce Return Policy
If one of our garments fails to live up to reasonable expectations in any way, we invite you to bring it back. Whether we need to repair it or replace it or to refund your money, we will happily do whatever is required to give satisfaction*.
We offer the convenience of returning and exchanging items in person at any one of our 15 Harry Rosen retail locations (with the exception of our Heartland Outlet location.) Please have your original invoice on hand, to help us expedite your visit.
If you are unable to make it to one if our locations we invite you to return or exchange your online purchases by courier or by Canada Post. Please address your pre-paid package to: Panalpina, C/O Harry Rosen E-Commerce RETURNS, 6350 Cantay Road, Door #41, Mississauga, ON L5R 4E2. We suggest that returns and exchanges are sent back to us within 30 days of the original purchase. Please indicate on your original receipt whether you prefer a refund**, a gift card, or exchange***.
Note that items can only be exchanged for an alternate size; in the event you wish to choose a different garment please proceed to return the original item and place an order for the new one. When returning garments by post they should be returned in the condition in which they were received. Garments sent back in poor condition may be subject to a Re-Stocking Fee.
If you require an exchange, we will ship your new merchandise as soon as we receive your return. Please contact us if you have any questions.
NOTE:
* Due to health regulations; the sale of undergarments and bathing suits are final.
** In the event that you prefer a full refund we will gladly issue a credit to your original method of payment (less the original shipping charge).
*** In the event that you wish to make an exchange please do so as soon as possible as quantities of items may be limited. Should this item not be available, your original method of payment will be refunded.
Harry Rosen Shipping Information
Shipping charges will vary based on shipping method chosen:
· Standard 3-5 Business Days: $8.00*
· Expedited (orders placed by 2 pm EST) 2 Business Days: $22.00
· Express (orders placed by 2 pm EST) 1 Business Day: $26.00
· Gift Card Orders are subject to an $8.00 shipping fee and are sent via UPS Express.
NOTE:
* FREE Standard Shipping on orders over $200 before tax
· All orders are processed and shipped Monday - Friday, excluding major holidays.
· We ship merchandise within Canada via UPS. Online tracking is available through UPS.
· We do not ship orders to the United States or internationally at this time.